Shipping & Returns

Our most frequently asked questions

Shipping Information – Clothing & Apparel

Where do you deliver to?

We deliver parcels Australia-wide using Australia Post.

How Long Will It Take?

We will process your order within 1-3 business days of order receipt.

Once dispatched, you will receive your order within 1-3 days, depending on your location (Rural deliveries can take longer).

All orders are tracked and we provide you with your tracking number via email.

What are the delivery terms and conditions?

Delivery addresses should only be made to a place where a person can verify the goods have been delivered (ie: a business address during 9:00am-5:00pm).

Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect.

If you have any special instructions please add a note during checkout in the comment box.

What happens if my parcel doesn't arrive?

We use Australia Post for all packages because they are reliable, speedy and efficient. However there are rare occasions that a package goes missing and does not make it to you.

If it has been more than 8 days and there is no sign of your package, please contact us first, and then check with Australia Post (have your tracking number handy). If it turns out your package is lost, we will endeavour to resend your products as soon as possible.

Shipping Information – Surfboards

Where do you deliver to?
Lightning Bolt Australia uses Qantas Freight to deliver your surfboard to you. It is the quickest and by far the safest method available.
How Long Will It Take?
Maximum of 3 days to West Coast destinations and 2 days to all East Coast destinations.
How Much Will It Cost?
Shipping is FREE to all major city and regional terminals right around Australia.

We will require your address and mobile number in order for us to establish where the closest depot is.

Once the board is purchased you will be emailed a tracking number in order to track and pick up at the depot.

What are the delivery terms and conditions?
All boards are to be picked up at the depot as there is no door-to-door service available with this method of delivery.

A list of city and regional depots are listed below. For more detail go to qantasfreight.com and click on Terminal Destinations, then on Australia where you can find more detail on the depot you will need to pick up your board.

What happens if my board arrives damaged?
Air freight is direct with minimal handling and therefore 3x more likely to survive unscathed than with road transport.

Lightning Bolt Australia is not responsible for any damage incurred and with the effort put into packaging and the use of air freight the incidence of damage indeed is rare.

Destinations in South East Queensland from the Sunshine Coast to Ballina will require a different method of delivery and will need to email their full correct residential address. You will be notified by email forthwith.

Freight Depot List

QANTAS MAJOR CITY FREIGHT DEPOTS

ADELAIDE 08-8208 8719
BRISBANE 07-3860 8741
CANBERRA 02- 6275 5597
CAIRNS 07- 4050 4163
DARWIN 08- 8920 4682
HOBART 03- 6248 5660
MELBOURNE 03-8336 5234
PERTH 08-9477 8000
SYDNEY 02-9952 9758

REGIONAL QANTAS FREIGHT DEPOTS

NEW SOUTH WALES

COFFS HARBOUR 02-66527670
GRAFTON 02-6652 7670
LORD HOWE ISLAND 02-6563 2348
MERIMBULA 02-6495 4211
MORUYA/BATEMANS BAY 02-4472 1910
NEWCASTLE 0401 814 593
PORT MACQUARIE 02-6583 1904
TAREE 03-6553 9863

VICTORIA

MILDURA 407 270 292
QUEENSLAND
BUNDABERG 07-4131 3100
GLADSTONE 07-4978 3558
HAMILTON ISLAND 131213
HERVEY BAY 07-4125 3488
MACKAY 437 884 740
ROCKHAMPTON 07-4921 3878

SOUTH AUSTRALIA

CEDUNA 08-8625 2780
KANGAROO ISLAND 427 398 803
MT GAMBIER 08-8723 1522
PORT LINCOLN 08-8683 1051
WESTERN AUSTRALIA
ALBANY 08-9841 5504
BROOME 418 810 004
ESPERANCE 08-9075 4677
EXMOUTH 429 491 790
GERALDTON 08-9923 3400
KARRATHA 08-9187 3509
PORT HEADLAND 08-9140 1111

TASMANIA

DEVONPORT 03-6427 0666

RETURNS/REFUNDS & EXCHANGES

*You must have purchased from our website to qualify for our returns policy.

WHat is your returns policy?

If you are not satisfied with your purchase, you have 28 days from the shipping date to return your order to us for a refund.

Items returned must be unworn and in resalable conditions. Delivery charges are non-refundable. Please understand that, in order to process your return or exchange, we request that:

  • All security and original tags must still be intact and attached to returned items. 
  • Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
  • Belt holes must be in perfect condition and must not be marked in any way.

In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please see our Returns Procedure below.

What if my items are faulty?

Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please follow the procedure below, stating the nature of the fault.

For faulty items that have been worn/used or returns outside our Returns Policy, please email us at support@lightningbolt.com.au for further assistance. These may be accepted at the discretion of Lightning Bolt Australia

In case items returned are not damaged, nor with any fabrication deficiency, return transport costs are always at customers’ expense.

How do I return my order?

Returns Procedure:

Pack the items carefully in a delivery-proof bag/box (original delivery packaging works best, usually). Along with your invoice, please include a note with the following information:

 

  • Invoice number
  • Your name
  • Your address
  • Description and Reference (code) of which item(s) you are returning
  • Quantity you are returning
  • The reason for returning the items, and what you want us to do with your return – replacement/refund
Can I exchange my order for something else?

Unfortunately, we are unable to process exchanges for items purchased online and returned to our warehouse.

You will have to send the item back to us for a refund to be processed and place a new order for the alternative item. We will send you an email to confirm your return has been received and refund processed.

Please note returns can take up to 28 days to be processed. Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.

How can I get a refund?

Refunds will be processed as soon as returned items have been checked and accepted.

The original shipping charges are not non-refundable.

For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company.

Orders paid by PayPal will be refunded to the original account.

If you have any questions please get in touch with us.

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