Our most frequently asked delivery questions are answered below.
Where do you deliver to?
We deliver parcels Australia-wide using Australia Post. For Surfboards we ship via Qantas. We only ship within Australia.
How Long Will It Take?
We will process your order within 1-3 business days of order receipt.
Once dispatched, you will receive your order within 1-3 days, depending on your location (Rural deliveries can take longer).
All orders are tracked and we provide you with your tracking number via email.
What are the delivery terms and conditions?
Delivery addresses should only be made to a place where a person can verify the goods have been delivered (ie: a business address during 9:00am-5:00pm).
Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect.
If you have any special instructions please add a note during checkout in the comment box.
What happens if my parcel doesn't arrive?
We use Australia Post for all packages and Qantas for Surfboards. Both are reliable, speedy and efficient. However there are rare occasions that a package goes missing and does not make it to you.
If it has been more than 8 days and there is no sign of your package, please contact us first, and then check with Australia Post (have your tracking number handy). If it turns out your package is lost, we will endeavour to resend your products as soon as possible.