Izzy Trucker Cap

If you are not satisfied with your purchase, you have 28 days from the shipping date to return your order to us for a refund.

Items returned must be unworn and in resalable conditions. Delivery charges are non-refundable. Please understand that, in order to process your return or exchange, we request that:

• All security and original tags must still be intact and attached to returned items. 
• Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
• Belt holes must be in perfect condition and must not be marked in any way.

In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please see our Returns Procedure below.

Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please follow the procedure below, stating the nature of the fault.

For faulty items that have been worn/used or returns outside our Returns Policy, please email us at info@lightningbolt.com.au for further assistance. These may be accepted at the discretion of Lightning Bolt Australia

In case items returned are not damaged, nor with any fabrication deficiency, return transport costs are always at customers’ expense.

Returns Procedure:

Pack the items carefully in a delivery-proof bag/box (original delivery packaging works best, usually). Along with your invoice, please include a note with the following information:

• Invoice number
• Your name
• Your address
• Description and Reference (code) of which item(s) you are returning
• Quantity you are returning
• The reason for returning the items, and what you want us to do with your return - replacement/refund

Unfortunately, we are unable to process exchanges for items purchased online and returned to our warehouse.

You will have to send the item back to us for a refund to be processed and place a new order for the alternative item. We will send you an email to confirm your return has been received and refund processed.

Please note returns can take up to 28 days to be processed. Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.

Refunds will be processed as soon as returned items have been checked and accepted.

The original shipping charges are not non-refundable.

For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company.

Orders paid by PayPal will be refunded to the original account.