Our most frequently asked delivery questions are answered below.
Where do you deliver to?
We deliver parcels Australia-wide using Australia Post. For Surfboards we ship via Qantas. We only ship within Australia.
How Long Will It Take?
We will process your order within 1-3 business days of order receipt.
Once dispatched, you will receive your order within 1-3 days, depending on your location (Rural deliveries can take longer).
All orders are tracked and we provide you with your tracking number via email.
What are the delivery terms and conditions?
Delivery addresses should only be made to a place where a person can verify the goods have been delivered (ie: a business address during 9:00am-5:00pm).
Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect.
If you have any special instructions please add a note during checkout in the comment box.
What happens if my parcel doesn't arrive?
We use Australia Post for all packages and Qantas for Surfboards. Both are reliable, speedy and efficient. However there are rare occasions that a package goes missing and does not make it to you.
If it has been more than 8 days and there is no sign of your package, please contact us first, and then check with Australia Post (have your tracking number handy). If it turns out your package is lost, we will endeavour to resend your products as soon as possible.
Returns
RETURNS, REFUNDS & EXCHANGES
You must have purchased from our website to qualify for our returns policy.
WHat is your returns policy?
If you are not satisfied with your purchase, you have 28 days from the shipping date to return your order to us for a refund.
Items returned must be unworn and in resalable conditions. Delivery charges are non-refundable. Please understand that, in order to process your return or exchange, we request that:
All security and original tags must still be intact and attached to returned items.
Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
Belt holes must be in perfect condition and must not be marked in any way.
In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please see our Returns Procedure below.
What if my items are faulty?
Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please follow the procedure below, stating the nature of the fault.
For faulty items that have been worn/used or returns outside our Returns Policy, please email us at info@lightningbolt.com.au for further assistance. These may be accepted at the discretion of Lightning Bolt Australia
In case items returned are not damaged, nor with any fabrication deficiency, return transport costs are always at customers’ expense.
How do I return my order?
Returns Procedure:
Pack the items carefully in a delivery-proof bag/box (original delivery packaging works best, usually). Along with your invoice, please include a note with the following information:
Invoice number
Your name
Your address
Description and Reference (code) of which item(s) you are returning
Quantity you are returning
The reason for returning the items, and what you want us to do with your return - replacement/refund
Can I exchange my order for something else?
Unfortunately, we are unable to process exchanges for items purchased online and returned to our warehouse.
You will have to send the item back to us for a refund to be processed and place a new order for the alternative item. We will send you an email to confirm your return has been received and refund processed.
Please note returns can take up to 28 days to be processed. Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.
How can I get a refund?
Refunds will be processed as soon as returned items have been checked and accepted.
The original shipping charges are not non-refundable.
For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company.
Orders paid by PayPal will be refunded to the original account.
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